Contact Support | ibee | Documentation

IBEE Solutions support is available through the portal and by email. Choose the channel that matches your request type.

Support Center

Open the Support Center by clicking Support in the portal’s top bar. It is available to Admin and Technical members.

Organization Support

Billing Support

Technical Support

Track and manage all your support requests in one place. View status and reply to requests directly from the portal.

Go to portal.ibee.ai/organizations/{orgId}/support/request/all or click My Requests on the Support Center page.

Requests can be filtered by Status, Priority, and time range.

Priority	When to use
Low	Question or minor issue, no business impact
Medium	Standard issue, no immediate business impact
High	Significant impact, needs prompt attention
Urgent	Critical issue — service down or severely degraded

Status	Meaning
Created	Request received
Assigned	An engineer has picked up the request
In Progress	The support team is working on it
Waiting for User	The support team replied and needs your response
Resolved	Issue resolved
Closed	Request has been closed — use Reopen ticket to reply again