Support
The Support Center is where you ask the IBEE team for help — a server that’s down, a bucket you can’t reach, or a question about your account. Open a request, attach context, and follow it through to resolution from the same screen.
Open the Support Center by clicking Support in the portal’s top bar, or go to portal.ibee.ai/organizations/{orgId}/support. Support is available to Admin and Technical members — see Team members & access roles.
Choose a category
The Support Center landing page shows three categories. Only Technical Support opens a request form; the other two take you to the self-service page for that area.
To raise a billing or account question with the support team, open Technical Support and choose the Others product (“General enquiries, billing, account & anything else”). See Create a request for the full form.
My Requests
Below the categories, the My Requests card opens the list of every request raised in your organization at portal.ibee.ai/organizations/{orgId}/support/request/all.
Each row shows the request subject, ticket number, who created it, the related resource (if any), how long ago it was opened, and its priority and status. Use Search requests… to find a request, and the filters to narrow by Status, Priority, or time (Today, Yesterday, This Week, or a custom range).
Click any row to open the request: the message thread, the Issue Details you submitted, and a Reply option. A resolved or closed request can be reopened with Reopen ticket so you can reply again; if it was closed too long ago, create a new request instead.
Response expectations
You set the priority when you submit a request. Higher-priority requests are reviewed first.
For fastest response on critical issues, set priority to Urgent and include error logs or screenshots in your request.