> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.ibee.co.in/docs/support/contact-support/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ibee.co.in/_mcp/server.

# Contact Support

> Get help from IBEE Solutions support — technical requests, billing queries, account issues, abuse reports, and sales inquiries via the portal or email.

IBEE Solutions support is available through the portal and by email. Choose the channel that matches your request type.

## Support Center

Open the Support Center by clicking **Support** in the portal's top bar. It is available to **Admin** and **Technical** members.

#### Organization Support

#### Billing Support

#### Technical Support

## Email contacts

| Type              | Email                                     |
| ----------------- | ----------------------------------------- |
| Technical support | [support@ibee.ai](mailto:support@ibee.ai) |
| Abuse reports     | [abuse@ibee.ai](mailto:abuse@ibee.ai)     |
| Sales inquiries   | [sales@ibee.ai](mailto:sales@ibee.ai)     |

## My Requests

Track and manage all your support requests in one place. View status and reply to requests directly from the portal.

Go to `portal.ibee.ai/organizations/{orgId}/support/request/all` or click **My Requests** on the Support Center page.

Requests can be filtered by **Status**, **Priority**, and time range.

| Priority | When to use                                        |
| -------- | -------------------------------------------------- |
| Low      | Question or minor issue, no business impact        |
| Medium   | Standard issue, no immediate business impact       |
| High     | Significant impact, needs prompt attention         |
| Urgent   | Critical issue — service down or severely degraded |

\


| Status           | Meaning                                                        |
| ---------------- | -------------------------------------------------------------- |
| Created          | Request received                                               |
| Assigned         | An engineer has picked up the request                          |
| In Progress      | The support team is working on it                              |
| Waiting for User | The support team replied and needs your response               |
| Resolved         | Issue resolved                                                 |
| Closed           | Request has been closed — use **Reopen ticket** to reply again |

## Related pages

* [Create a request](/docs/support/create-a-request)
* [Support overview](/docs/support)

> Get help from IBEE Solutions support — technical requests, billing queries, account issues, abuse reports, and sales inquiries via the portal or email.