> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.ibee.co.in/docs/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ibee.co.in/docs/_mcp/server.

# Account Security

> Protect your IBEE Solutions login — turn on two-factor authentication with an authenticator app, change your password, review your login history, and reset a forgotten password.

Your login is personal: it is the same across every organization you own or belong to. Two-factor authentication (2FA), your password, and your login history are managed from your user profile, not from an organization's settings.

## Open your security settings

1. Click your **avatar** in the top-right corner of the portal.
2. Click **View Profile**.

The **User Settings** page opens. The **Security** section contains **Two-Factor Authentication**, **Password**, and **Login History**.

## Two-factor authentication

With 2FA turned on, every login needs your password **and** a 6-digit code from an authenticator app on your phone. 2FA is off until you turn it on.

### Turn on 2FA

### Install an authenticator app

Install an authenticator app on your phone — for example Google Authenticator, Authy, or Microsoft Authenticator.

### Start setup

In **Security → Two-Factor Authentication**, click **Enable Two-Factor Authentication**.

### Confirm your password

Enter your current password under **Enter Your Password to Continue** and click **Continue**.

### Scan the QR code

Open your authenticator app and scan the QR code. If you can't scan it, copy the setup key shown under **Can't scan? Enter this key manually** into the app.

> **Warning**
>
> Save the QR code or setup key somewhere secure. You need it to set up the authenticator again if you lose access to your app.

### Enter a code

Type the current 6-digit code from the app into **Enter the 6-digit Code from Your App** and click **Enable 2FA**. The code changes every 30 seconds.

The status badge changes to **Enabled**.

### Log in with 2FA

After you enter your email and password on the login page, the portal shows **Two-Factor Authentication** and asks for your **2FA Code**. Enter the 6-digit code from your authenticator app and click **Verify & Log in**.

### Turn off 2FA

1. In **Security → Two-Factor Authentication**, click **Disable 2FA**.
2. Enter your current password.
3. Confirm with **Disable 2FA**.

After 2FA is off, you only need your password to log in.

## Change your password

1. In **Security → Password**, click **Change Password**.
2. Enter your **Current Password**.
3. Enter a **New Password**. It must meet the same rules as when you signed up: 12–20 characters with at least one uppercase letter, one lowercase letter, one number, and one special character.
4. Click **Update Password**.

## Login history

**Security → Login History** lists your recent login attempts:

| Column          | Description                          |
| --------------- | ------------------------------------ |
| **Date & Time** | When the login was attempted         |
| **IP Address**  | The IP address the attempt came from |
| **Status**      | **Successful** or **Failed**         |

If you see a login you don't recognize, change your password right away and turn on 2FA.

## Reset a forgotten password

### Request a reset link

On the login page, click **Forgot password?**. Enter your **Email** and click **Send Reset Link**.

If an account exists for that address, a password reset link is sent to it.

### Set a new password

Open the link from the email. On **Set Your Password**, enter a new **Password**, confirm it in **Confirm Password**, and click **Set Password**. The password rules are the same as at [sign-up](/docs/getting-started/account-setup/sign-up).

### Log in

The portal returns you to the login page. Log in with your new password.

If the reset link has expired, the page shows **Request a new reset link**. Click it to start again.

## Related pages

* [Sign up](/docs/getting-started/account-setup/sign-up)
* [Team members & access roles](/docs/platform-fundamentals/team-members-access-roles)
* [API Tokens](/docs/tools/api-tokens)